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A troubleshooting page: on the left the symptom as you would describe it yourself, on the right what is actually going on. Almost everything that looks broken isn't.
The code doesn't arrive by email. Most likely you pressed "send again" too early: while the previous code is alive, no new email is sent, even though the screen says it was. Open the first email. And check the spam folder.
The "Get Code" button is grey and does nothing. An anti-bot check runs under the field; it is mandatory and computes by itself. Give it a couple of seconds.
I press a social network button and nothing happens. Social networks open in a popup window, and a popup blocker or an aggressive ad blocker stops it. Disable it for the site.
The service won't accept my email. On a first sign-in, temporary mail, addresses with a plus and private relay addresses will not do. The check applies to registration only — if the account already exists, signing in works as usual.
More about signing in — Signing in and first steps.
Gallery search finds nothing or does not respond. Search works only for signed-in users. A guest sees the field but cannot use it.
I search a long phrase and get nonsense. Only the first ten words of a query are used, the rest are dropped. Search with two or three precise words.
I picked colours and models, switched the sorting, and it all reset. That is how it works: changing the sorting clears the search, the chosen colours, models and media type. Changing the category clears the search and models but keeps the sorting.
The rule is simple: pick the sorting first, then filter.
There is no palette button in the "Bookmarks" feed. The colour filter exists only in shared feeds and in your own "Created" — not in likes, bookmarks, following or inside folders.
"Create" won't press. Some reasons the service names in a message: not enough coins, the simultaneous generation limit is reached, the model requires an image or a mask, a required field marked with an asterisk is not filled. But there are silent reasons too, and they are worth knowing:
You uploaded a picture, closed the crop window — and nothing starts. This is the most common cause of "the button doesn't work": you were sure you had simply closed a window you didn't need. Instead of settings, the "Custom Image" block shows an explanation with a "Set visible area" button — press it, set the area and save.
I uploaded a picture and the model seems not to see it. Check whether the "Custom Image" layer is switched on — a layer has a stack icon, and a dimmed layer does not take part in the generation even though it stays in place.
The prompt field is inactive. Not a fault, and the text inside the field explains it: either the model needs no prompt (upscaling, background removal, vectorising and other tool models), or a video has the per-segment scenario on and the text goes into the segment cards.
"Prompt limit exceeded" while my text is short. The prompts of the styles you picked and the activator words of the LoRAs you picked are added to the length of your own text. There is no separate counter on screen — hover the cost badge, the length is in its tooltip. "No limit" is also normal: it depends on the model.
"Upscale with prompt" doesn't work. That button takes the text from the prompt field right now, and with an empty field it will not start.
The heart won't click on my own work. You cannot like or bookmark your own work — there are counters instead of buttons.
The report submit button is inactive. The comment field and the button appear only after a reason is chosen.
Full details — Generator.
The setting was there, I changed the model and it vanished. The set of settings is decided by the model itself: many have no creativity mode, many no seed or negative prompt field. If a block is missing, the model does not support it, and that is normal.
A hidden block is not cosmetics but a ban: the server refuses a generation if you send a value for a setting the model does not have. And the other way round — if the block is visible, it works.
A setting vanished and I didn't change the model. Fields in "Additional" depend on each other: switch one toggle off and the dependent ones disappear, their values reset (switch it back on and the block is empty). An uploaded picture of your own also hides some options. And changing the model wipes every "Additional" setting and restores the defaults.
The service changed my size or duration by itself. That is protection from a combination that cannot work, not wilfulness: the set of sizes narrows when a picture of your own is uploaded (remove the picture → pick the size → bring it back); the resolution adapts to the first uploaded file; an impossible video duration is reset when the size changes; the frames-per-second list changes once audio is uploaded.
I can't switch a block off — there is no stack icon. Then it is a plain block, not a layer. Only layers can be switched off, and only on paid plans.
Where did my LoRA go. Four different cases, and all of them look like "nothing happens": when the model changes, incompatible LoRAs disappear silently; the strength you set returns to the default weight if it falls outside the new model's range; with LoRAs already picked, a click on the next one may simply not register — no message, no highlight; and if the whole LoRA layer is switched off, the picked LoRAs are visible but never reach the generation.
A friend has a model and I don't. The catalog shows models with your plan in mind. How many are available to you is visible in the "Tariff" filter in the catalog — where you can also see how many would open on a paid plan.
A separate plan badge appears next to the name only when the model is above your plan. The Free / Pro / MAX tag in the row of tags is always there and says which level the model is available from. Some models are removed from the catalog by the team entirely — then no filter will show them.
It spins for ages and it's unclear whether anything is alive. The service warns about this itself, in advance and once: "the generation is taking longer than usual and may end in a timeout. We are still trying." Silence after that message does not mean everything has frozen — heavy models take longer.
If the time does run out, you get "generation time expired" with an offer to try again, and the coins come back.
It looks like the money is gone. That does not happen. Coins are not deducted at launch but reserved: on failure the reservation returns to the same wallet it came from. Ordered four pictures, got three — the fourth is refunded.
A card with a cross in a circle stayed in the feed. That is a failed generation: no text, no reason, no retry button. This is exactly the view that reads as "the money is gone". Look for the reason in the generator's notification; the coins for such a work are refunded.
I didn't manage to read the error text. A notification closes on a click anywhere on it, and finished rows leave the queue panel after about a minute. To read the message, repeat the action — it will come again.
My coins reset by themselves. The daily balance is set anew each day rather than accumulating. The non-expiring coins in brackets are untouched by this.
More — Coins and limits.
The refusals differ, and so do the cures:
| Message | What to do |
|---|---|
| "unsupported file format — use jpeg, png or webp" | re-save in one of the three formats |
| "the file is too large" | shrink it or re-save at lower quality |
| "the file is too small and cannot be uploaded" | take a bigger picture: a tiny image has nothing to work with |
| "the file could not be read" | not about the format: this is how broken files and exotic compression behave under a correct extension. Re-saving in any editor fixes it |
| "you selected too many files" | the model has a limited number of image slots |
The upload area disappeared entirely. That means the model has run out of free slots for files — it is not "inactive", it is gone. And when you change the model, surplus pictures are not removed by themselves: the cards stay, get marked unavailable and have to be cleared by hand.
Reproducibility is broken by prompt auto-enhancement: it expands and refines your request before the generation, and the setting's own description says so. To repeat a frame you need both a fixed seed and auto-enhancement switched off in the "Additional" block.
It means the model is temporarily unavailable. You can see it coming: to the left of the model's name on its card there is a coloured availability dot — green, yellow or red. The cure is simple — take a neighbouring model from the same family.
The voice input button has five "bad" states, each with its own hint: microphone access denied, no microphone found, the microphone is busy in another program, a recognition error, and "we heard nothing at all". The last one is not an error — the button returns to normal by itself after a couple of seconds.
The cure is almost always the same — browser permission: the lock icon to the left of the address → site settings → microphone.
It refuses with three different messages, each meaning something else: the source work has been deleted; the limit of outpaints for that picture is used up (it counts per source work, not per session); or the result has already been saved — it cannot be saved a second time.
That is not misplaced advertising: both balance numbers are one button, and it opens the plans window — that is, topping up.
I clicked the chest after claiming and got the plans again. The chest changes its purpose: open, it opens the claim window; closed with a timer, it opens the plans.
Someone sent me a link and I get a message instead of a picture. Three reasons: the work is private, showing 18+ content is off for you, or the author is blocked. None of them is about you or about the link.
My own work is not in the shared feed. A normal state: your own profile shows more than the shared feed does. A new work appears immediately but takes its place in the feed later.
A work is blurred and I can't remove the blur. Three conditions are needed at once: be signed in, have a paid plan, and switch the display on in profile settings. A guest has no such setting at all.
A work tagged 18+ won't download. Until showing such content is switched on in settings, the settings open instead of a download. And on the free plan such works cannot be downloaded in any format.
Yes, but not for long. Right after deletion a red plate with a restore arrow stays in its place — until you leave the page, one click brings the work back. The restore window itself is about an hour: after that the files are wiped from storage.
If you simply don't want to show a work — don't delete it, make it private.
You don't — and that is not an omission. Folders are created by the service, by the day works were made. You cannot move a work to another day or give a folder your own name.
Remember: deleting a folder deletes every work inside it, and there will be no "you are deleting N works" confirmation.
More — Your works.
The promo code didn't extend my subscription. If a paid subscription already exists, a promo code does not extend it — it grants a temporary upgrade to its own plan. On the free plan the same code is granted as an ordinary subscription.
I moved to a more expensive plan — did I lose my paid days? No. Moving up recalculates the remainder of the old plan into days of the new one.
I cancelled the subscription but nothing says I did. The "subscription active until …" line does not change after cancelling, because that date is the end date. There will be no separate line.
I paid and the plan is unchanged. If you saw a "Payment in progress" window after paying, that is a normal intermediate state. Wait and refresh the page; do not pay again.
The browser won't open the payment page. Russian banks had their international certificates revoked: install the state certificates or open the payment in Yandex Browser.
More — Plans and payment.
There is no web search, reasoning or tools toggle. Those are capabilities of a particular model. No capability, no toggle. Change the model.
I pressed "Retry" and nothing happened. Retry works only for a failed or cancelled answer. And any action is blocked while an answer is being generated in that conversation.
I edited an old question and lost the conversation. "Edit and send again" cuts off everything that came after that message.
An attachment no longer works. An attachment lives for one message. Attach the file again.
The answer is marked "Recovering the answer". Not an error: the service is pulling the answer back after a connection drop. You can wait.
More — AI Chat.
There is no globe in the chat. The chat has its own header, and on a wide screen there is no language switcher in it. Go to any other section — or open the side menu with the button at the top left: the language switcher is always at the bottom of that menu.
Part of the English interface is still in Russian. That is true: the block headings in the chat, the ready-role cards and some captions are not translated. Go by the icons and by this guide.
A coloured bar with an announcement from the service sometimes appears at the top of the page. Close it with the cross and it will not show again — and it cannot be brought back. So it is worth reading through before closing.
On the left is the list of sections, on the right the table of contents for the current page. The table of contents is collapsed by default and has to be opened with the button on the right edge — which is exactly why almost nobody uses it. The left panel, conversely, can be collapsed to free up space.
The search shows up to ten results and states how many were found in total — if what you need is not in the first ten, refine the query rather than scrolling.
Don't page through sections — type two words from your question into the search. It searches the text of the pages, not just the headings, forgives typos and highlights matches. It also remembers your last query when you come back.
The search index is separate for each language: the English version searches English pages.
Write to support — the address is in the FAQ, along with a link to the Telegram community. If the problem is with a specific work, include a link to it: you can copy it with the button in the work window or straight from the address bar.
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